PLAIN PAPER UNITS FO-1450/1460/1650, UX-500/510/1000/1100/1300 & others Q: How do I clear a paper jam message on the screen when there is no paper jam?Q: Is the fax unit Year 2000 compatible? Q: Where can I purchase an instruction manual? Q: My fax unit cannot receive an incoming fax when it is connected to an answering machine. How do I correct this? Q: I am able to send a fax, but unable to receive a fax, how do I correct this? Q: How do I program my Transmit Terminal Identification (TTI)? Q: How do I program a speed dial or rapid key? Q: How do I program the date and time? Q: Where can I take my fax machine for service? Q: Where can I locate UX-10CR imaging film for my unit? Q: My unit will not allow me to program any information, why? Q: When I make a copy or receive a fax there is blank or clear spots on the paper? Q: Print quality is poor when I receive a fax, print a report or make a copy, what can I do? Q: How do I clear a paper jam message on the screen when there is no paper jam? A: Follow these steps:
Q: Where can I purchase an instruction manual for my fax unit? A: Call the Sharp Accessory and Supply Center at 1-800-642-2122. Q: My fax unit cannot receive an incoming fax when it is connected to an answering machine. How do I correct this? A: 1) Verify that the hookup is correct. The phone line of the fax machine should run directly from the RJ11c wall jack to the TEL LINE of the fax machine. The phone line accompanied with the answering machine should be plugged into the TEL SET position of the fax machine. 2) Make sure the reception mode is set to AUTO on the fax unit. 3) Program the fax unit to recognize your answering machine. To accomplish this, please follow the procedure listed below:
4) The next immediate setting of QUIET DETECT TIME will appear in the screen. The setting of 04 should be used. Q: I am able to send a fax, but unable to receive a fax, how do I correct this? A: Set the fax machine to AUTO reception. Next, you would want to set the proper settings in your Option Set List. To print a list press the FUNCTION key, the number 2 key, then press the # key until it reads OPTION SET LIST in the LCD screen and press the START key. This will print your list. The following settings should be seen:
Note: If all of the above is satisfactory, refer to #6. 6) Is the machine set to answer manually? (display will read "man") If so, how many telephone devices are attached to the phone line? Each telephone, answering machine, computer modem or cordless phone has a REN [Ringer Equivalency Number]. This number is normally found on the FCC tag and will appear such as REN = 0.7B. Do not worry about the "B". Most Local phone companies normally provide sufficient ringer power for a REN of 5. What this means is that when the RENs of each device are added together they must be 5 or less. If the numbers are greater than 5 the machine will likely not answer. Example below Telephone 1 REN = 1.2B Telephone 2 REN = 0.8B PC Modem REN = 0.4B Answering Machine REN = 1.1B Fax machine REN = 0.9B Total REN = 4.4 With this number all devices should work properly. * Settings are only pertinent if unit is hooked with an answering machine ** Distinctive ringing will only be needed if you subscribe to the service through your local telephone company. Otherwise, the setting should be off. To change any of these settings, follow these steps:
Q: How do I program my Transmit Terminal Identification (TTI):
A: Here is the following procedure to program your name and number:
If you enter incorrect information, to start over, please press the STOP key. Q: How do I program a speed dial or rapid key? A: The following procedure is for Speed Dial or Rapid Key:
Q: How do I program Date and Time? A: The following procedure is for programming Date and Time:
EXAMPLE: If the date is January 15, 1998 the digits entered would be 01 15 98 Q: Where can I take my fax machine for service? A: Call 1-800-BE-SHARP or go to the Customer Service page of the Sharp web site and click on "service questions" to find an authorized service center near you. Q: Where can I locate UX-10CR imaging film? A: The UX-10CR has been discontinued. UX-15CR has been substituted in its place. You can purchase UX-15CR film at many office supply retailers or call (800)-642-2122 to order by phone. Q: My unit will not allow me to program any information, why? Q: When I make a copy or receive a fax there are black spots on the paper? A: 1) Open the operational cover on your unit where it states PANEL RELEASE
Q: Print quality is poor when I receive a fax, print a report or make a copy, what can I do? A: Your plain paper fax machine uses a thermal wax ribbon to print with. Like any other printer, paper is very important. For the best possible quality, Sharp recommends using laser quality paper in your fax machine. This paper is produced with a very smooth finish for laser printers and offers thermal wax printers the same quality level. Although copier paper will work, it sometimes tends to offer lighter print quality. You may purchase laser quality paper at any office supply retailer or dealer. 
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